BUSINESS ADMINISTRATION
Business Administration is a diploma
program which trains students to be employable in almost any type of business
because they learn a wide range of skills from customer care, office and
business procedures, word processing, and communication.
Enhancements to the program include an introduction to Human Resources, Project Management,
and even Marketing.
After completing this program, students have acquired the skills
for problem solving and leadership, which enable them to be successful and
efficient in their professional careers. Hands on training in computer
applications allows students to nurture the necessary confidence in various
software which helps them contribute to any organization.
KNOWLEDGE & SKILLS
GAINED
It is an all round development course which is designed in such
a manner that you are well equipped with the skills to be the front face of the
organization. The program starts by training you on the basic skills required
in an Office
Administrator Proficiency in computers and English.
Adequate training and practice is provided on keyboarding skills and computer
fundamentals along with the knowledge of Key Office Applications. The program
also covers the basic concepts of business mathematics which may be required in
office or industry environment. Emphasis is also laid on training the students
in Business Communication and Administrative Procedures so that they can handle
the office communication effectively while adhering to the administrative
procedures demanded in a Canadian work culture. Business Value and Ethics along
with Professional Skills training ensures all round development of the student
and steers them towards becoming a successful Office Administrator.
After completing your Diploma in Business Administration you
will be able to carry out activities like -Maintaining the records in an
organization, carrying out office duties like answering calls, sending emails,
photocopying or faxing information, receiving and creating documents for order
processing, maintaining record of ingoing and outgoing mails, performing basic
banking tasks for the office, maintaining office supplies, arranging for
regular maintenance of office materials, creating reports for management,
coordinating among various departments in the organization, etc.
PROGRAM OUTLINE
Student Success Strategy – Helps develop
techniques & skills to achieve success in personal and professional life.
Computer Fundamentals and Internet –
Trains on basic computer skills, creating and managing documents and using
internet.
Keyboarding Skills – Helps learn how to
touch type for improved speed and accuracy on the keyboard.
English I - Develops college-level
grammar, vocabulary, sentence variety, paragraph structure, reading, and
writing skills, which are necessary for success in all other courses.
Business Mathematics - Provides foundation in
arithmetic and mathematics related to business and industry practices.
Microsoft Word, Excel, PowerPoint –
Introduces word processing, spread sheets, power point presentations.
Microsoft Excel – Develops skills in
customizing the Excel Interface.
Business Communication – Introduces the
principles of effective written and oral communication.
Financial Accounting I – Provides
fundamental concepts of accounting, analyzing & recording financial
transactions, preparing income statements and fund flow analysis.
Microsoft Access – Assists in designing
database, controlling data entry and application enhancement through database
utilities.
Administrative Procedures – Educates and
trains about the dynamic work environment in Canadian businesses and offices.
Microsoft Outlook - Explores the basic and
advanced features of Outlook.
Microsoft Word – Creates proficiency in
customizing the Microsoft Word environment
Business Values and Ethics -
Introduces the basic categories and framework of business ethics.
Professional Skills - Trains on interpersonal
skills required for successful induction and working in professional world.
COMPLEMENTARY COURSES
Marketing and Branding Workshop -
Students enjoy a workshop to introduce the basics of branding and marketing for
small and large businesses.
Human Resources Workshop - Training to learn
about the Employment Standards Act, Labour Board, employee rights, and other
basics of the world of HR.
Project Management - Introduces project
management skills, PMBOK, the triple constraint, and qualities of a strong
project and successful project leader.
WHY THIS PROGRAM?
Administration comprises of a huge industry which offers a
variety of job openings. After pursuing a Diploma in Business Administration
you are industry ready for taking up positions as Office assistants, Information clerks, Administrative assistants etc.
The course trains you for various positions in the administrative hierarchy of
the organization and provides an opportunity for growth with experience.
Graduates with Business Administration become valuable members
of public as well as private organizations in all the areas of business like
banking, insurance, education, health, administration, business services etc.
ASSOCIATED
NATIONAL OCCUPATION CLASSIFICATION (NOC) CODES
After pursuing a Diploma in Business Administration you are
eligible for positions falling under the following NOC Codes
NOC -1422 - Data Entry Clerks –
They create records and spreadsheets by entering data related to statistics,
finances and other information using computers and other data entry tools.
Common Job Titles which you can apply for include -
Data control clerk, Data entry operator, Data input clerk, Data processor,
Payment entry clerk.
NOC- 1441 - Administrative Clerks -
They are usually responsible for compiling and recording of various documents
after verifying their accuracy and completeness. Documents may be in the form
of applications, requisitions and permits etc as per certain procedures or
guidelines.
Common Job Titles which you can apply for include -
Administrative clerk, Application clerk, Documentation clerk, License clerk,
Office administration clerk, Customs or passport clerk, Registration clerk etc
NOC- 1221- Administrative Officers -
They are responsible for implementation of administrative procedures and also
oversee the office management in regarding to office space, office supplies and
other services. They are responsible for ensuring that the basic facilities are
adequately arranged for the smooth functioning of the office.
Common Job Titles which you can apply for include -
Office administrator, Administrative services co-ordinator, office manager,
co-ordinator, record manager, planning officer, admissions office etc.
NOC- 1222- Executive Assistants - They
are responsible for co-ordinating the administrative procedures in an office
and depending on their experience and duration with an organization, they may
also be involved in research and analysis for the top management. These
positions are usually available in large government organizations, corporate
offices etc.
Common Job Titles which you can apply for include-
Committee Clerk, Corporate Secretary and Executive Assistant etc.
NOC- 1411- General Office Clerks - They
prepare reports, statements and correspondence material along with performing
the basic tasks of office management, responding to telephonic queries and
performing other clerical duties.
Common Job Titles which you can apply for include-
General Office Clerk, Office Assistant, Office Clerk etc
NOC- 1453- Customer Service, Information
and Related Clerks- They are responsible for answering queries and providing
information to customers regarding the goods and services being provided by the
establishment. They also carry out the normal business activities of processing
sale and purchase requests, receiving payments and maintaining records.
Common Job Titles which you can apply for include-
Accounts information Clerk, Bus information Clerk, Call Centre Agent, Customer
Service Clerk, Information clerk, Public Relations Clerk etc
JOB FUNCTIONS
Data Entry Clerks perform some or all of
the following duties:
·
Key in data related to invoices and other records to create
computerized records.
·
Verify and maintain accurate and complete data.
·
Maintain library of electronic media files so as to identify and
organize data.
·
Transfer data among various departments of the organization.
Administrative clerks perform some or all
of the following duties:
·
Record and compile information, received through applications,
licenses, contracts and registrations etc as per established procedures,
manually as well as through computers.
·
Process papers after adequate approvals for preparing relevant
documents.
·
Maintain office procedures as per the company policies and
programs.
·
Perform basic accounting tasks for record management.
·
Maintain inventory of office supplies to ensure smooth
functioning.
·
Co-ordinate among various departments and levels of management.
Administrative officers perform some or all
of the following duties:
·
Ensure proper functioning of the organization by co-ordinating
the office administration procedures.
·
Carry out periodic review to upgrade or introduce new
procedures.
·
Delegate work to supporting staff and ensure adherence to
deadlines and established procedures.
·
Access information for record maintenance and process requests
for information by clients/customers.
·
Establish priorities at work and ensure their successful
completion within designated time frame.
·
Co-ordinate office maintenance services like accommodations,
guest services, office supplies, parking and security arrangements etc.
Executive Assistants perform some or all of
the following duties:
·
Ensure proper functioning of the organization by co-ordinating
the office administration procedures.
·
Prepare reports and summary briefs for the executives or board
members.
·
Make agendas and co-ordinate the board meetings.
·
Record minutes of the meeting and create reports based on it.
·
Create and compile data and other necessary documents, reports,
policies etc which may be required during meetings.
·
Form a link for inter-departmental transfer of information on
behalf of the board of directors.
General Office Clerks perform some or all
of the following duties:
·
Handling the telephonic, electronic and in person enquiries in
the organization.
·
Redirecting the enquiries to the appropriate person and entering
data related to them.
·
Providing basic information to the general public and/or
clients.
·
Performing basic office duties like photocopying, faxing and
emailing correspondence/documents.
·
Create data records regarding correspondence, reports, financial
statements, creating invoices etc.
·
Perform basic bookkeeping and accounting tasks, handling bank
deposits.
·
Receive orders and process applications, forms etc for further
action.
·
Maintain office supplies and equipment; ensure timely repair and
adequate availability of office materials.
Customer Service, Information and Related Clerks perform
some or all of the following duties:
·
Handling telephonic, electronic and in person enquiries from
customers.
·
Providing relevant information or services to the customers.
·
Handling customer complaints and arranging for refunds,
exchanges etc.
·
Maintain Accounts Payable and Receivable.
·
Respond to emergency calls and enquiries.
JOB REQUIREMENTS
Job openings in the field of Business Administration usually
seek a person who has completed college or other Business Administration courses.
Since computerized record maintenance is the need of the hour in any
organization, knowledge of basic computers with some specialization in Key
Office Applications is a desired asset. Good communications skills are desired
to be an effective Office Administrator.
Entry level jobs can be pursued with little or no experience
while higher administrative positions can be sought after few years of
experience.
EMPLOYMENT AREAS &
PROSPECTS
Business Administration course develops skills which are desired
by most organizations, thereby creating a vast pool of employers. Job seekers
will find the maximum positions available under the NOC Codes mentioned above
and opportunities range from private to public positions. Opportunities for
growth with experience are numerous and widely available.
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